Enterprises have started to realize the value of Service Oriented
Architecture (SOA) and have adopted it as a mainstream enterprise IT
architecture. However it's important for enterprises to realize that SOA
presents a significantly different business and technology adoption model
from a management perspective.
Business Service Management (BSM) is an approach to managing and making
visible the impact of changes in business and IT. The IT infrastructure
library is a framework for managing IT services. In this article we will
explore the challenges in managing services in SOA and propose a way for BSM
and ITIL to be used to build a platform for managing services in an SOA
ecosystem.
Service Management in Enterprises
Broadly put services can be categorized into two types, services offered by
the business and services offered to the business. A service offered by the
... (more)
Service-oriented architecture (SOA) and Web services are being critically
considered by most organizations today in some form or another. The adoption
of SOA and Web services has gained momentum after the standardization of
various aspects such as security, business process coordination, transaction
management, communication protocol, registration and discovery, etc. However,
one notable and practical aspect of designing, implementing, and managing
services has not been tackled at a specification level. This aspect is
related to the management of change and interface versions.
R... (more)
Service Oriented Architecture (SOA) stands on the twin pillars of reusability
and interoperability. Any business function that can be reused is an ideal
candidate to be exposed as a service.
A reusable service, until and unless implemented in an interoperable manner,
isn't much use. Web Services standards provide standards-based interfaces for
service description, discovery, and message definitions to invoke such
services. Web Service technology has come a long way to reach
enterprise-grade adoption of the core standards. Nonetheless, the process has
been facilitated by Web Serv... (more)
SOA has come a long way from a concept to wide-scale adoption by the
enterprise at multiple layers of IT. SOA implementation at the UI layer is
the latest in SOA adoption trends. SOA has manifested itself in a number of
flavors such as the creation of a rich user experience by using technology
like AJAX (e.g., Google Maps), provisioning value-added services by mashing
up data from multiple sources (e.g., chicagocrime.org), community-based
peer-to-peer interactions (e.g., Facebook and Flickr), creating collective
intelligence (e.g., Digg and del.icio.us), creating collaborative pl... (more)